Patient Billing & Statements
Patient statements, collections, and courteous support that protects your patient relationships while collecting what's owed.
Why it matters
The hidden cost of getting this wrong
Patient balances now make up 30%+ of practice revenue, up from under 10% a decade ago. Most practices send statements, then... that's it. The patient doesn't pay, the balance ages, eventually it goes to collections (or doesn't). We handle the full patient revenue cycle — clear statements, payment plans, friendly outreach, online payment portals — with the courtesy that protects the relationship between your patients and your practice.
What's included
Everything in this service
Clear, branded patient statements (paper or electronic)
Online payment portal with credit card, ACH, and HSA options
Payment plan setup and automatic enrollment for balances over $500
Friendly first-call outreach at 30, 60, and 90 days
Hardship/financial assistance application workflow
Pre-collection notice at 120 days
Coordination with your collection agency for accounts past 150 days (only if you want to use one)
Patient statement design that reduces 'I don't understand my bill' calls
Common pitfalls
What we see go wrong elsewhere
Patterns we run into when we audit incoming practices. If any of these sound familiar, your current setup may be leaving money on the table.
Statements that look like they came from a 1990s mainframe — patients call the office instead of paying
No payment plan option — patients with $1,200 balances just ignore the bill
Aggressive collection calls early in the cycle that damage the patient relationship
No follow-up after the first statement — most patients pay after the second or third nudge, not the first
Not separating patient responsibility from insurance balance on statements — patients don't know what they actually owe
Performance benchmarks
What we hold ourselves to
Industry medians shown where applicable. We track these every week and report them to you, in writing.
70%+
Patient balance collection rate (60-day)
40%+
Online payment adoption
−60%
Patient call volume (vs. paper-only)
Frequently asked
What practices ask before they switch
How do you decide when to send to collections?+
We don't — you do. Some practices have a 90-day collection threshold; others wait 180 days; some never use a collection agency. We follow whatever policy you set and only send accounts to your designated agency.
Will patients still call our office about bills?+
Some will, but most won't. Statements include a number for our patient billing team and a portal link. Most billing questions never reach you.
What about HSA reimbursement and FSA receipts?+
Patients can download itemized receipts from the portal at any time. We also handle requests for documentation when patients submit to their HSA/FSA administrator.
Want to know what patient billing & statements is costing you?
Get a free Revenue Leakage Analysis — a one-page report with three specific revenue leaks at your practice and what they're costing per year. Delivered in 3 business days. No sales pitch.